Refund Policy

1. Our Commitment

Iron Gorilla Army is committed to providing high-quality training and a genuine community experience. We understand that circumstances change, and this policy is designed to be fair to both members and our team.

2. Monthly Memberships

Monthly memberships are billed in advance at the start of each billing cycle. The following conditions apply:

• Cancellation before billing date: If you submit a written cancellation request at least 14 days before your next billing date, your membership will not be renewed and no further charges will be made.
• Cancellation after billing date: If your cancellation request is received fewer than 14 days before your billing date, your membership will remain active for the current paid period and cancel at the end of that cycle. No refund will be issued for the current period.
• No partial refunds: We do not issue refunds for unused days, weeks, or sessions within a billing period that has already been charged.

3. Drop-In Sessions

Drop-in sessions are paid per visit and are non-refundable once confirmed.

• If you need to reschedule a booked drop-in session, please contact us at least 4 hours before the session start time.
• Late cancellations (fewer than 4 hours' notice) and no-shows will forfeit the session fee.

4. Events & Retreats

Deposits and payments for IGA events, retreats, and special programmes are subject to the following:

• More than 14 days before the event: Full refund of any amount paid, less a 10% administration fee.
• 7–14 days before the event: 50% refund of the amount paid.
• Fewer than 7 days before the event: No refund. You may, at our discretion, transfer your spot to another person by notifying us in writing.
• If IGA cancels the event: A full refund will be issued within 7 business days, or you may opt to transfer the payment to a future event.

5. Extraordinary Circumstances

In cases of serious illness, injury, or other extraordinary circumstances that prevent you from participating, we will consider requests for credit or partial refunds on a case-by-case basis. Supporting documentation (e.g., a medical certificate) may be required. To submit such a request, contact us at info@irongorilla.co.za.

6. Facility Closure

If The Forge is required to close for reasons beyond our control (e.g., government regulations, force majeure), we will pause billing for the duration of the closure and extend memberships accordingly. Refunds will only be issued if the closure extends beyond 30 consecutive days.

7. How to Request a Refund or Cancellation

All cancellation and refund requests must be submitted in writing to:

• Email: info@irongorilla.co.za
• Subject line: "Cancellation Request — [Your Full Name]" or "Refund Request — [Your Full Name]"

Please include your full name, membership type, and reason for the request. We aim to respond to all requests within 3 business days.

8. Refund Processing

Approved refunds will be processed to the original payment method within 7–10 business days. Processing times may vary depending on your bank or card provider.

9. Consumer Protection Act (CPA) Compliance

This policy is intended to comply with the South African Consumer Protection Act 68 of 2008. If you believe your consumer rights have not been upheld, you may contact the National Consumer Commission or the Consumer Goods and Services Ombud.

10. Contact

For any questions about this policy, contact us at info@irongorilla.co.za or visit us at Unit 209 Salt Circle, Kent Street, Salt River, Cape Town.