Privacy Policy

1. Who We Are

Iron Gorilla Army operates The Forge gym at Unit 209 Salt Circle, Kent Street, Salt River, Cape Town, South Africa. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, book a class, or become a member.

2. Information We Collect

We may collect the following information from you:

• Identity data: first name, last name.
• Contact data: email address, phone number.
• Health data: relevant medical information provided voluntarily for training purposes.
• Payment data: billing information processed securely through our payment provider. We do not store full card details.
• Usage data: IP address, browser type, pages visited, and time spent on our website (via analytics tools).
• Communication data: messages or enquiries you send us via email, WhatsApp, or contact forms.

3. How We Use Your Information

We use your personal information to:

• Process membership applications, bookings, and payments.
• Communicate with you about your membership, sessions, and events.
• Send newsletters and operational updates (only with your consent).
• Improve our website and services through analytics.
• Comply with our legal obligations under South African law.

We will never sell your personal information to third parties.

4. Legal Basis for Processing

We process your personal information on the following bases under the Protection of Personal Information Act (POPIA):

• Contract: to perform our obligations under your membership agreement.
• Consent: for marketing communications, which you may withdraw at any time.
• Legitimate interest: to operate our facilities safely and improve our services.
• Legal obligation: to comply with applicable South African legislation.

5. Data Sharing

We may share your data with trusted third-party service providers who assist us in operating our business — including payment processors, email marketing platforms, and website hosting providers. These parties are contractually required to keep your data confidential and use it only to provide services to us.

We may also share information where required by law or to protect the rights, property, or safety of Iron Gorilla Army, our members, or the public.

6. Data Retention

We retain your personal information for as long as your membership is active and for a period of five (5) years thereafter, unless a longer period is required by law. You may request deletion of your data at any time, subject to our legal retention obligations.

7. Your Rights (POPIA)

Under the Protection of Personal Information Act, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Object to certain types of processing.
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, contact us at info@irongorilla.co.za.

8. Cookies & Analytics

Our website may use cookies and similar tracking technologies to understand how visitors use our site. You can control cookie preferences through your browser settings. Disabling cookies may limit some functionality of the website.

9. Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from children under 18 without verifiable parental consent. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or prominent notice on our website. The date at the top of this page reflects the most recent update.

12. Contact

For any privacy-related questions or requests, contact our Information Officer at info@irongorilla.co.za or write to us at Unit 209 Salt Circle, Kent Street, Salt River, Cape Town, South Africa.